Cost is just part of the equation, when many motorists shopping for car insurance have a tendency to concentrate on the monthly premiums. Insurance remains a service company, and the mode in which a firm interacts with and treats its customers – whether in person or online – is paramount to keeping their business.
The Hartford was recently mentioned as giving the most satisfactory auto insurance shopping experience among all carriers, getting a perfect five-circle entire evaluation in the 2012 U.S. Insurance Shopping Survey conducted by J.D. Power and Associates.
USAA got similar marks but was not contained in the positions because its coverage is available exclusively to U.S. military personnel as well as their families.
Among special classes surveyed, American Family got the highest ratings for its local agents, while Esurance, Progressive and Nationwide were mentioned for their online shopping places.
The study, fielded this past January and February, is based on answers from over 16,100 shoppers who requested an auto insurance price quote from at least one competitive insurer in the past 12 months and contains more than 50,000 unique insurer evaluations.
Below is the complete set of auto insurance company customer service positions; more detailed evaluations can be located on the J.D. Power consumer site.
J.D. Power Customer Satisfaction Rankings
- The Hartford
- Liberty Mutual
- American Family
- Auto Club Group
- Amica Mutual
- State Farm
- Erie Insurance
- Auto-Owners Insurance
- Auto Club Group of So. California
- 21st Century
- AAA NCNU Insurance Exchange
How Exactly To identify These Companies
There are numerous ways to identify the top rated automobile insurance firms. There are objective criteria you may use, like financial evaluation and pricing, and there are subjective criteria you may use, like customer service and claims processing.
Finding the very best-rated insurers by price will need to become a personal matter since the insurance company that’ll provide the very best premium will be dependent on your own own personal features and demands.
One alternative for obtaining an overall notion of which the best prices are offered by major insurers in your state would be to obtain a guide supplied by state regulators. A far more exact method to get this done, however, may really be to create multiple car insurance quotes from trusted insurers and discover which supplies the very best price for the coverage you’ll need.
A letter grade will be assigned by these agencies to an insurance company predicated on its fiscal strength.
These evaluations can’t be relied on 100 percent, however, nevertheless they are advised analyses made by experts of a business’s financial strength.
There are a small number of methods to acquire information about which insurers inside your state possess the very best customer service track records.
One way would be to look at consumer based evaluations put together by independent companies.
Another means would be to assess consumer-criticism reports published by state regulators. In such reports, regulators present data demonstrating how many complaints they got from consumers regarding particular insurers. These complaints most generally need to do with insurers’ management of claims, cancellation of policies, and disputes over coverage. The quantity of complaints filed against an insurance company is weighed against a great number of policies it had in place within the state, or against the quantity of premiums it collected. The resulting score is known as a ratio, and, in theory, the insurers with the finest complaint ratios could be the very best in customer service. To find a consumer-criticism report for your own state, begin by looking in your state insurance regulator’s site.
Finally, another useful (but less scientific) means to estimate the customer support quality with an insurer would be to ask pals, family, or anyone else about their experiences using a specific insurer.